How can I book an appointment?
You can book an appointment with us by:
Online – our online bookings page
Phone – with our friendly bookings team – 0333 011 3433
email – bookings@fixphysio.co.uk
How do I change an appointment time?
We strongly encourage you to keep to your appointment schedule to get the most out of your treatment plan. However, we understand that there may be an occasion where you need to change the time or date of your scheduled appointment.
You can do this by going to your online account with us, deleting your appointment and then rebooking for a more convenient time.
Please note that we have a 24 hour cancellation policy, so you are unable to move or cancel an appointment within the 24 hour timeframe without a cancellation fee.
If you have trouble changing or cancelling an appointment, please contact our friendly reception team on – bookings@fixphysio.co.uk or 0333 011 3433
Where are you based?
We have clinics located in:
Bracknell – Easthampstead Park Hotel
Our Bracknell clinic is located in the prestigious Easthampstead Park Hotel, surrounded by impressive and beautifully kept gardens. The hotel has parking directly outside and a welcoming reception team. You can complete your rehab in the onsite state of the art gym – EastPark Gym .
Our Esher clinic is located in The Oakwood which is a fitness, adventure and community hub right in the heart of Surrey, boasting the unique and impressive backdrop of Sandown Park Racecourse. There is free on site parking and a lovely reception team as you enter the building. There is an onsite gym for any rehab requirements.
Our Farnham clinic is located in the newly built, state of the art Jett’s Gym – Farham, which is situated in the heart of Farnham. You will find Jett’s Gym in the newly developed, green and leafy Brightwell’s Yard. There is free parking close by in the Brightwell’s Yard carpark. You will get a friendly welcome on arrival and access to an incredible gym environment during your appointments if needed.
Do I need a referral to come and see you?
No, you don’t need a referral to come and see us.
However, we do have a strong network of consultants who do refer patients to us for physiotherapy, so you may come to us via a referral. If this is the case we will liaise with the consultant to get all the necessary information we need for you.
Likewise, we also have great relationships with insurance companies, who may refer patients to us, again they will provide us with any necessary information to do with your case.
How do you accept payment?
We accept card payments in clinic, over the phone and when booking online. Also, we send payment links to patients for an easy way to pay invoices.
We can also accept payments via bank transfer. Please note we don’t accept cash.
Can I use health insurance?
Yes we are registered with all major health insurance companies – Bupa, AXA, WPA, AVIVA, Vitality, Nuffield, OPM, HCML, Healix. Please do let us know if you have health insurance with a different provider and we will see how we can help.
How does paying by insurance company work?
If you have health insurance, please let them know that you are coming to see us before booking your appointment.
When you have booked your appointment with us, we will send you a patient registration form via SMS, you will need to put your policy number, authorisation code and number of sessions authorised on the form.
We can also provide you with a receipt for your treatment if you are able to claim your fees back via your health insurance company.
What shall I wear?
Please wear comfortable clothes, if you have a lower leg injury it might be a good idea to wear shorts.
What is your cancellation policy?
We have a 24 hour cancellation policy, it is important that you let us know before 24 hours of your appointment if you are not going to be able to make it.
We have waiting lists for each clinic and patients that would gladly fill your spot. Please give us plenty of notice (at least 24 hours) so that we can offer other patients your appointment.
Please either cancel your appointment online, or by email – bookings@fixphysio.co.uk or call 0333 011 3433.
Is there somewhere I can change or shower?
Each clinic location has access to showers and bathroom facilities, where you can either change or shower.
Are FIX physiotherapists registered with the Health & Care Professions Council (HCPC)?
All of our physiotherapists are registered with HCPC.
What is Physiotherapy?
Physiotherapy is the process of restoring and maintaining movement, function, and overall well-being. Through detailed assessment and evidence-based treatments such as manual therapy, exercise rehabilitation, and education, we help patients recover from injury, manage chronic conditions, and prevent future physical issues. Whether you’re dealing with pain, recovering from surgery, or looking to improve mobility and strength, physiotherapy offers a personalised, holistic approach to support your health goals.
What should I expect at my first appointment?
An initial assessment involves listening to the history of your injury and how this currently impacts activities of daily living and quality of life. Using this information we target a clinical examination of your injury and provide an accurate diagnosis as a result. Our job is to reassure you of a plan of treatment and rehabilitation or a referral to one of our specialists in our comprehensive network.
What is Shockwave?
Shockwave therapy is a non-invasive treatment that uses high-energy sound waves to stimulate healing in injured or painful tissues. Commonly used for conditions such as tendonitis, plantar fasciitis, calcific shoulder pain, and other chronic musculoskeletal issues, shockwave therapy promotes increased blood flow, breaks down scar tissue, and accelerates tissue repair. It is especially effective when traditional physiotherapy approaches have not provided full relief. Safe, quick, and requiring no downtime, shockwave therapy can be a powerful tool in helping patients return to pain-free movement.
What is acupuncture / dry needling?
Acupuncture is a safe and effective treatment used within physiotherapy to help relieve pain, reduce muscle tension, and promote natural healing. Involving the insertion of very fine, sterile needles into specific points on the body, acupuncture can help regulate the nervous system, improve circulation, and support the body’s own repair processes.